Last Updated: 2026 August

Welcome to ElectroDirect. These Terms of Service ("Terms") govern your use of our website www.electrodirect.com.au and the purchase of goods and services from us. By accessing our website or purchasing our products, you agree to be bound by these Terms.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

2. Australian Consumer Law (ACL)

Nothing in these Terms attempts to modify or exclude the conditions, warranties, and undertakings, and other legal rights, under the Australian Competition and Consumer Act 2010 (Cth). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

• You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Products and Services

ElectroDirect specializes in the sale of electrical and household appliances. We make every effort to display the colors, specifications, and images of our products accurately. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

• We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

• All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

• We reserve the right to discontinue any appliance or product line at any time.

4. Pricing and Payment

All prices on our website are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless otherwise stated.

• We reserve the right to modify prices for our products without notice.

• We accept standard payment methods as displayed at checkout (e.g., Visa, MasterCard, PayPal, Afterpay).

• In the event that an item is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, ElectroDirect reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price.

5. Shipping and Delivery

Due to the size and weight of many appliances, shipping costs and delivery times vary.

• Delivery timeframes provided are estimates only. We are not liable for any delays in delivery outside of our reasonable control.

• For large appliances, you must ensure that there is adequate and safe access for our delivery personnel. If access is deemed unsafe, delivery may be refused, and a re-delivery fee may apply.

• Risk of loss and title for items purchased pass to you upon delivery of the items to you or your nominated representative.

6. Warranties and Repairs

In addition to your rights under the ACL, many of the appliances sold by ElectroDirect come with an express manufacturer’s warranty.

• Details of the manufacturer’s warranty are typically included within the product packaging or on the manufacturer's website.

• If your appliance requires repair or service under warranty, we recommend contacting the manufacturer directly in the first instance to arrange a certified service agent, which is often the fastest resolution. Alternatively, you may contact our customer service team for assistance.

7. Returns and Refunds

Please review our [Insert Link to Return Policy], which governs our return processes.

• We do not typically offer refunds for "change of mind" on large appliance purchases once the item has been dispatched.

• If a product is faulty or damaged upon arrival, please notify us within [Insert Number, e.g., 48 hours] of delivery with photographic evidence.

8. Limitation of Liability

To the maximum extent permitted by law, ElectroDirect, its directors, employees, and suppliers shall not be liable for any direct, indirect, incidental, punitive, or consequential damages, including but not limited to lost profits, lost revenue, or data loss, arising from your use of the website or any products procured using the service.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Insert Australian State, e.g., New South Wales / Victoria], Australia.

10. Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

11. Contact Information

Questions about the Terms of Service should be sent to us at:

• Email: [Insert Support Email Address]

• Phone: [Insert Phone Number]

• Address: [Insert Business Address, Australia]